Universal Credit Phone Numbers

Universal Credit is for people who are on a low income, out of work or can’t work at the moment. Find out more, including how to apply and how much you might get.

Contact Jobcentre Plus on their dedicated Universal Credit phone number to manage your combined benefits account and to notify them about a change in your circumstances 0345 600 0723 or on their freephone helpline at 0800 328 9344.

Universal Credit phone numbersThis will affect how much money you can receive from the government. For example, if you have been awarded a raise from your job you should contact them so that they can offset your Universal Credit allowance accordingly. Please be aware that Universal Credit will replace a host of relief funds including Housing Benefit, Tax Credits, Income Support so it is likely you will be switched onto this type of benefit in the near future if you haven’t already been transferred. If you require the use of Textphone services due to a hearing or speech impediment then please dial their dedicated Minicom number 0345 600 0743 at a local rate or dial 0800 328 1344 for free.

Universal Credit Phone Number – 0345 600 0723

To help us get through the unprecedented number of Universal Credit claims, we’ve changed how we process them. This means there is no need to call us. If we need to check any information provided as part of your claim with you – we will call you. Don’t worry, we are working hard to progress all of the claims. There is no need to contact us to check progress.

You should apply for Universal Credit online. You do not need to call DWP to arrange an appointment and you shouldn’t attend the jobcentre unless we ask you to. However, jobcentre staff will still meet vulnerable customers including those fleeing domestic abuse.

We will know that you have applied and will contact you if we need any more information from you to process any payment you are due. We will put a note into your online account and follow up with a phone call – this may appear as a private number. Please check your online account and look out for calls from us.

If you’ve recently applied for Universal Credit, your claim starts the day you submit your application online. This date is not reliant on your identity being verified online or linked to the date of any further contact. However, your identity will need to be verified before you can receive your first Universal Credit payment.

Depending on your circumstances, you might need to take part in a telephone interview with a work coach. We will contact you if this is the case – you do not need to call us.

If you can’t attend your telephone interview please let us know as soon as possible using your online account so that it can be rearranged. If we ask you to attend a telephone interview, your Universal Credit claim won’t be able to proceed until that interview has taken place.

If you cannot use digital services at all, Universal Credit applications can still be made over the phone.

DWP will never text or email asking for personal information or bank details. Please note, there are scams preying on people, so do not share information if you’re not sure the call is from DWP. If you are in any doubt, please ask the caller to post a specific form of words into your journal so you can be sure it’s us.